Privacy, Returns & Exchanges

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Return Policy

At Purely Featured Online Shop, we make sure every item is carefully checked before delivery. Photos and videos of your actual product are sent to you prior to dispatch to ensure transparency and to confirm that the item is in perfect condition.

Please note:

Items damaged by the courier during transit cannot be returned, as they are already verified to be in good condition before shipping.

When Returns Are Accepted

We only accept returns for:

- Wrong item sent

- Factory-defective items confirmed through an unboxing video

Unboxing Video Requirement

To process any return request, a full and continuous unboxing video is required showing:

1.The package condition before opening

2. The opening process

3. The item inside

Videos that appear edited or incomplete may be considered invalid.

Shipping Fees

- Customer shoulders return shipping for any approved return or replacement.

- If the issue is proven to be from our end (rare), we will review and discuss the best resolution with you.

How to Request a Return

- Order number

- Issue description

- Unboxing video

Return Policy (Tagalog)

Sa Purely Featured Online Shop, tinitiyak namin na maayos at walang depekto ang bawat item bago ihatid. Nagpapadala kami ng malinaw na larawan at video ng aktwal na produkto bago ito i-deliver para makita mo ang kondisyon nito.

Paalala:

Ang mga item na nasira dahil sa courier habang nasa biyahe ay hindi na maaaring ibalik, dahil napatunayan na itong maayos bago ipadala.

Kailan Pwede ang Return

Tumatanggap lamang kami ng return kung:

-Mali ang item na naipadala

-May factory defect na napatunayan sa pamamagitan ng unboxing video

Unboxing Video Requirement

Para maproseso ang anumang return request, kailangan ng buo at tuloy-tuloy na unboxing video na nagpapakita ng:

- Kondisyon ng package bago buksan

- Aktwal na pagbukas ng package

- Item sa loob

Kung edited, putol-putol, o hindi malinaw ang video, maaari itong ma-invalid.

Bayad sa Shipping

- Customer ang sasagot sa shipping fee para sa anumang approved return o replacement.

- Kung mapatunayan na sa amin ang pagkakamali (bihira mangyari), rerepasohin namin ang sitwasyon at tatalakayin ang pinakamainam na solusyon.

Paano Mag-request ng Return

I-message kami sa Messenger o sa aming support page at ibigay ang:

-Order number

-Detalye ng issue

-Unboxing video

Privacy Policy

Purely Featured Online Shop

Last Updated: Nov 23, 2025

Purely Featured Online Shop values your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information in accordance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

By using our website, placing an order, or interacting with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to process your order and provide a smooth shopping experience, including:

• Personal Information
• Full Name
• Contact Number
• Email Address
• Delivery Address
• Social media name (if you contact us via Messenger)

• Order & Transaction Data
• Items purchased
• Payment method and status
• Order history
• Proof of payment (if applicable)

• Technical Information (collected automatically)
• IP address
• Device type
• Browser type
• Pages visited
• Cookies (for site functionality)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send confirmations, updates, and receipts
• Provide customer support
• Improve website performance
• Send promotional offers (only with your consent)
• Prevent fraud and ensure secure transactions
• Comply with legal and regulatory requirements

3. Sharing of Information

• We do not sell or trade your personal information.
• We may share your data only with:
• Couriers (Lalamove, J&T, etc.) – for delivery purposes
• Payment processors (GCash, Maya, bank partners)
• Customer service tools (Messenger, email service providers)
• Legal authorities, if required by law

• All third parties must comply with privacy and confidentiality guidelines.

4. Protection of Your Information

We implement industry-standard security measures to protect your data, including:

• Encrypted payment channels
• Secure servers and firewalls
• Limited access to sensitive information
• Regular monitoring for unauthorized access

While no system is 100% perfect, we take every reasonable step to keep your data safe.

5. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

• Access your personal information
• Correct inaccuracies in your data
• Object to processing
• Withdraw consent at any time
• Request deletion (when legally allowed)
• Receive a copy of your personal data
• File a complaint with the National Privacy Commission (NPC)

To exercise your rights, contact us using the details below.

6. Retention of Information

We keep your personal information only as long as needed for:

• Order processing
• Legal and accounting requirements
• Customer service records

Once no longer necessary, your information will be securely deleted.

7. Cookies Policy

Our website uses cookies to:

• Improve loading speed
• Save your preferences
• Help analyze site performance

You may disable cookies in your browser settings, but some features may not work properly.

8. Children’s Privacy

• We do not knowingly collect information from individuals below 18 years old.
• If we learn that a minor’s information was collected without permission, we will remove it immediately.

9. Updates to This Policy

• We may update this Privacy Policy occasionally.
• Any changes will be posted on this page with the updated date.

10. Contact Us

For questions, concerns, or privacy requests, contact us at:

Purely Featured Online Shop
• Email: [email protected]
• Messenger Page: Purely Featured

We will respond as soon as possible.